HOW WE WORK
Agree the problem, the scope and how we will work
Start with a business review, run a focused pilot and use what you learn to decide the next step. Not every channel needs to launch at once.
KOALA GLOBAL / HOW-WE-WORKWORKING TOGETHER
Four steps to working together
- 01
Understand the business
Review the product, target buyers, current channels and sales follow-up to identify a starting point.
- 02
Agree the scope
Confirm markets, work, deliverables, fees and owners on both sides in writing.
- 03
Run a focused pilot
Prepare product information, content and pages. Check inquiry handling and human follow-up before the agreed launch.
- 04
Review and adjust
Review qualified inquiries, responses, samples and quotations, then decide what to continue, change or stop.
TEN-STAGE OPERATING MODEL
Every stage defines inputs, work, outputs, ownership and a decision gate.
Expand the detailed work and responsibilities
- 01
Business diagnosis
INPUTObjectives, product, market status, channels and team context
WORKIdentify the primary constraint across discovery, trust, engagement or sales coordination
OUTPUTDiagnosis summary and fact-gap register
KOALA OWNERGrowth advisor
CLIENT OWNERBusiness owner
DECISION GATEAre the problem, scope and fact ownership clear?
MEASUREMENTContext completeness and constraint priority
AI BOUNDARYAI may organize inputs; an advisor confirms the diagnosis
- 02
Market and buyer analysis
INPUTProduct evidence, candidate markets, customer history and competitive context
WORKAssess market fit, buyer roles, procurement questions and trust thresholds
OUTPUTTarget-market and buyer hypotheses
KOALA OWNERMarket research owner
CLIENT OWNERProduct or export owner
DECISION GATEIs there a product-market path worth testing?
MEASUREMENTSource traceability and hypothesis clarity
AI BOUNDARYAI assists research; people review the market choice
- 03
Pilot design
INPUTDiagnosis, market hypotheses, budget, resources and timing
WORKDefine the product, market, buyer journey, shared inputs and exit conditions
OUTPUTPilot scope, milestones and measurement plan
KOALA OWNERProject owner
CLIENT OWNERDecision owner
DECISION GATEAre scope, resources, ownership and stop conditions approved?
MEASUREMENTBaseline and acceptance-metric coverage
AI BOUNDARYAI may draft; people approve the commercial scope
- 04
Content and trust preparation
INPUTProduct facts, credentials, FAQs, pricing and delivery boundaries
WORKGovern facts and build content, web, knowledge and sales assets
OUTPUTApproved content and knowledge foundation
KOALA OWNERContent and digital-asset owner
CLIENT OWNERFact and approval owner
DECISION GATEHave critical facts and high-risk claims passed review?
MEASUREMENTEvidence coverage, approval status and open gaps
AI BOUNDARYAI may assist creation; unapproved facts cannot be published or automated
- 05
Launch and integration
INPUTApproved assets, channel permissions, tracking and routing rules
WORKLaunch the pilot and test pages, forms, channels and ownership
OUTPUTOperational pilot path and launch record
KOALA OWNERDelivery owner
CLIENT OWNERChannel, IT and sales owners
DECISION GATEHave end-to-end tests, rollback and ownership passed?
MEASUREMENTCritical-path success and defect status
AI BOUNDARYAI cannot bypass permissions, approvals or release gates
- 06
Lead engagement
INPUTBuyer inquiries, approved knowledge, qualification fields and risk rules
WORKCapture context, answer low-risk questions, recognize intent and route
OUTPUTComplete lead record, risk flags and human task
KOALA OWNEREngagement-system owner
CLIENT OWNERFirst-response sales owner
DECISION GATEDoes the lead meet human follow-up or exit criteria?
MEASUREMENTInformation completeness, first response and handoff completion
AI BOUNDARYAI uses approved knowledge only; humans confirm pricing, delivery and commitments
- 07
Sales collaboration
INPUTQualified lead, RFQ, product, technical and commercial rules
WORKProgress meetings, samples, quotations, objections and next actions
OUTPUTOpportunity stage, owner, next action and result
KOALA OWNERProcess and data advisor
CLIENT OWNERSales, technical and quotation owners
DECISION GATEContinue, nurture, pause or close?
MEASUREMENTRFQ, sample, quotation and next-action completion
AI BOUNDARYAI may summarize and prompt; humans own relationships and commercial decisions
- 08
Weekly or monthly review
INPUTContent, web, lead, sales-action and business-stage data
WORKSeparate system performance, market fit and team execution issues
OUTPUTFindings, attribution and action register
KOALA OWNERData or project owner
CLIENT OWNERBusiness and sales owners
DECISION GATEIs the evidence sufficient for a change decision?
MEASUREMENTData completeness, action closure and stage movement
AI BOUNDARYAI may aggregate; people confirm attribution and management decisions
- 09
Optimization
INPUTApproved findings and priorities
WORKAdjust content, web, knowledge, routing or sales workflow
OUTPUTVersioned changes and validation results
KOALA OWNERRelevant module owner
CLIENT OWNERChange approval and execution owner
DECISION GATEDoes the change improve the baseline without adding unmanaged risk?
MEASUREMENTSelected metric movement and new defects
AI BOUNDARYAI-assisted changes require tests and owner review before release
- 10
Renew, expand or exit
INPUTPilot outcomes, limitations, team inputs and next-stage opportunity
WORKEvaluate whether to continue, scale, change direction or stop
OUTPUTEvidence-based decision and next scope
KOALA OWNERClient success or commercial owner
CLIENT OWNERExecutive decision owner
DECISION GATEDo value, ownership, budget and risk support the next stage?
MEASUREMENTPilot-objective completion and unresolved dependencies
AI BOUNDARYAI may organize evidence; people decide renewal, budget and expansion
NEXT STEP

