Incoming message
We are looking for lighting for hotel corridors. Please send a catalogue and advise on lead time.
AI & SALES
Let AI organise information. Let people make commitments.
AI can help with repetitive retrieval, extraction and drafting. Product facts, pricing, lead times and customer commitments need a business owner.
KOALA GLOBAL / TECHNOLOGYILLUSTRATIVE TASK · NOT A CLIENT INQUIRY
How an incomplete inquiry can be organised
AI-assisted extraction
Application: hotel corridors. Requested: catalogue and lead time. Missing: project country, installation type, models, quantity and timing. Certification and budget cannot be inferred.
Sales review before replying
Check suitable products and shareable documents, then ask for the missing details. Verify stock, certification scope, pricing and lead time with the responsible team.
This example explains the division of work. It is not evidence of a processed inquiry, quotation or sent email.
Approved enterprise knowledge
Product data, applicable markets, certification scope, common questions and sales rules need a source and version.
Retrieval, synthesis and initial classification
AI may find knowledge, organise questions and prepare drafts. It does not create product facts.
Reviewable drafts and lead fields
Outputs retain supporting context, uncertainty and a proposed next action for human review.
Humans own commercial commitments
Pricing, lead time, contracts, compliance conclusions and technical commitments go to authorised people.
AI MAY ASSIST
Retrieval, synthesis, classification and drafts
Each output should point back to approved knowledge and remain open to human review.
HUMAN OWNERSHIP
Facts, pricing, lead time and commitments
AI does not own final quotations, contracts, compliance conclusions or technical commitments.
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